Client Onboarding Journey

Phase I – Administrative Initiation 
 Strategic Alignment & Documentation 
 Overview: The first 72 hours of a partnership are dedicated to formalizing the legal and communication framework. 
 
 Contract Execution: Finalizing the service agreement and non-disclosure protocols. 
 KYC Compliance: Submission of required corporate or individual identification via the Downloads portal. 
 Point of Contact Assignment: Designation of a dedicated GGRELS account manager to serve as the primary liaison. 
 
 
 Phase II – Project Kick-off 
 Operational Launch 
 Overview: Transitioning from the planning phase to active execution. 
 
 Inception Meeting: A formal review of the project timeline, milestones, and KPIs. 
 Resource Allocation: Deployment of GGRELS staff and technical assets to the project site. 
 Communication Cadence: Establishing the schedule for weekly status reports and monthly board reviews. 
 
 
 Phase IV – Ongoing Management 
 Sustainable Partnership Support 
 Overview: Long-term maintenance of the partnership through transparency and data-driven insights. 
 
 24/7 Access: Continuous access to the Knowledge Hub for standard operating procedures. 
 Milestone Reporting: Real-time updates delivered through the mail. 
 Feedback Loop: Quarterly reviews to optimize project delivery and partnership satisfaction.